FAQ

What is Adult Toyz?

Adult Toyz is an inclusive online platform offering intimate wellness, beauty, and self-care tools tailored for diverse bodies, identities, and relationships.

Who can shop here?

Everyone! Our products cater to individuals, couples, and the LGBTQ+ community, promoting inclusive, shame-free wellness for all.

Is my personal information safe?

Yes. We use secure encryption and never share your data. Your privacy and safety are our top priorities.

Are your products gender-inclusive?

Absolutely. We offer items that serve people of all genders and orientations, with a focus on inclusivity and comfort.

What is your shipping policy?

Most orders ship within 2–7 business days. Some specialty items may take up to 10 business days due to limited availability.

What are your return policies?

We accept returns within 14 days of delivery for unused, unopened items. Hygiene-sensitive products are non-returnable for safety reasons.

How can I track my order?

Once shipped, you’ll receive a tracking number via email to follow your delivery in real-time.

How do I know which product is right for me?

Explore our blog and product descriptions, or contact support at letsplay@adulttoyz.co for personal assistance.

How do I clean and store items?

Each product comes with care instructions. In general, clean with mild soap and store in a cool, dry place.

Are your products body-safe?

Yes, we prioritize body-safe, dermatologist-tested materials to ensure your health and comfort.